Purchase Experience in Holiday Factory

Holiday factorySo, I’ve been hearing and seeing a lot of fuzz about Armenia and its beauty. I have decided to look for the cheapest way to get there. Been searching left and right then I found several options including Holiday Factory

I wasn’t really the cheapest I guess cause the 999AED was no longer available plus, I preferred to stay in a 4-star hotel so there was like about 400AED price difference. The way it actually work is that once you purchase the travel voucher, you are suppose to submit an online request for your travel date through their website. Now, I have indicated my first name and last name on the online form and submitted hoping that they can inform me when I can travel. 3 days later, I received a voucher and invoice confirming that my alternative travel date has been approve. Mind you, it was all find with me. I later realize that it was only my first name and last name which was on the ticket which kind of freaked me out. I tried getting in touch with the holiday factory team to get hold of the situation, but the conversation started to heat up when Sally from their team called me up to say that I have to pay AED 500 to add my 2nd name which appears on my passport and said that I may not be allowed to travel because the name on the ticket is a different person. Guess what, IT’S NOT! It is the exact same first name and exact same last name that is in my passport. I have decided to get hold of the Fly Dubai social media team to have much better assistance and better understanding as you can see below.

As you can see on the image, Fly Dubai has confirmed that first name and last name are the mosunnamedt critical information. What I don’t understand is why Holiday Factory did not even manage to inform me about this (which I am pretty sure they already know) instead, tried to make me pay the amount of AED 500 just to add my freaking 2nd name on my ticket?

I just hope nobody falls into this kind of trap. As a consumer, I sort of felt as if I was attempted to be robbed. Considering that it was my first experience purchasing a holiday with them, I might be 200% extra careful next time. I hope you are too.

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